When she got into Atlanta Monday morning, she encountered rows of baggage lined up on the floor at baggage claim.
“They just told me to start here,” Moore said as she and her daughter, Kennedi, walked between the rows of baggage. “This is ridiculous. If I don’t find my bags, I don’t know what I’m going to do.”
Mikeal Dennard was trying to return from a trip to California when he had two Delta flights canceled on Wednesday and Thursday.
After spending hundreds of dollars extra and then finally booking a flight on Southwest and getting home on Friday, he learned that his baggage wouldn’t arrive until Sunday on Delta.
But on Monday, he didn’t find his baggage in the lines of suitcases as employees searched in the basement.
Dennard, Moore and many other passengers have also run into the problem of hours-long waits for customer service on Delta’s phone lines.
“Right now everybody’s so overwhelmed where they’re starting to lose bags,” Dennard said. “I think it’s partly disorganization.”
“I fly a lot ... This is the worst it’s ever been,” Dennard said. “It’s horrible.”
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