Online water bill pay is back up in Atlanta

The customer web portal that Atlanta residents use to pay their water bills has been restored, nearly seven weeks after the March 22 cyberattack on the city's computer systems.

Customers received an email Tuesday morning with word that the Atlanta’s Department of Watershed Management online bill pay is functioning again. The message also asked customers to login and change their passwords “as a precaution.”

For a period after the cyberattack, online and telephone payments for water and sewer bills were unavailable. Customers had to use others means, including paying in person at City Hall or by sending payments via mail.

Late fees won’t be assessed until “all payment options are fully restored and billing cycles return to normal,” the email said. Routine site maintenance will be scheduled within the next three weeks, it added.

READ | Atlanta mayor proposes 'transparency officer' at City Hall

READ | 'No action needed': Texts show possible Kasim Reed role in records request

Like Intown Atlanta News Now on Facebook | Follow us on Twitter

Previous cyberattack coverage...

The ransomware cyberattack has been causing headaches across several of the city’s municipal departments.

About the Author

Becca J G Godwin

2nd armed person shot by police over the weekend in Henry County, GBI says

Two days after Henry County police shot a minor armed with a knife, county police shot a man armed with a shotgun Sunday morning near McDonough, the GBI said.

CDC tells employees to return to office by Sept. 15, internal email says

In what some employees said was her first email to staff, new CDC COO Lynda Chapman said workspaces will be provided to those whose stations remain affected by the shooting.

48m ago