Health care giant Kaiser Permanente will establish a $51 million customer service center in Gwinnett County, creating more than 800 new jobs over the next four years.
The facility will open this fall on Breckenridge Boulevard near Duluth. It’s the company’s latest expansion in metro Atlanta; it will open a new information technology center in Midtown this spring.
“Kaiser Permanente is clearly an economic driver in our state,” Gov. Nathan Deal said Thursday at a press conference announcing the new Gwinnett facility.
The non-profit health care provider already operates national “contact centers” in California, Colorado, Hawaii and Maryland. Employees there answer 15 million phone calls and a million e-mails a year about insurance coverage, billing and other issues.
The new Georgia facility will serve more than 10 million customers in eight states and the District of Columbia, including about 300,000 in Georgia.
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