The offices of the state’s Department of Driver Services were up and running again Wednesday, a day after a computer glitch caused problems issuing driver’s licenses and identification cards statewide.
The outage appeared “to stem from faulty network hardware,” said Alan Moore, the senior vice president for program operations for MorphoTrust USA.
The problem could not have come at a worse time.
“Tuesday is always the busiest day for visiting a DDS,” said Susan Sports, a department spokeswoman.
One frustrated customer emailed Channel 2 Action News on Tuesday, saying, “sitting in the Sandy Springs office with about 100 other poor souls who’ve already wasted an hour or so in line and now have no hope whatsoever of leaving with a valid driver’s license.”
Even without the outage, some of the state’s drivers have found themselves waiting up to five hours as the state tries to work out kinks in carrying out a federal law.
To comply with the new requirements, which have been in place in Georgia since July, drivers must bring a slew of original documents to prove their identity and residency. The rules have created a lot of confusion for some seeking licenses.
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