Chick-fil-A made its big jump into Manhattan less than two weeks ago and already the company says it has reset a chain-wide record with its first full service restaurant there.

The three-story operation in Manhattan's Garment District easily broke Chick-fil-A records for peak-hour traffic, the company told The Atlanta Journal-Constitution. Lines have often stretched out the restaurant's doors at times since the Oct. 3 opening, which attracted protesters over the CEO's past comments against gay marriage. Still, the company says customer feedback on speed of service have been better than expected.

Chick-fil-A’s pre-launch preparations included tweaking staff training specifically for the Big Apple. My interpretation of it: hospitality on a stopwatch.

About the Author

Keep Reading

Travis Kelley, executive vice president of technology at Cordele-based farm equipment supplier Ag Technologies, demonstrates technology from Duluth-based AGCO Corp,  Monday, Sept. 8, 2025. (Miguel Martinez/AJC)

Credit: Miguel Martinez-Jimenez

Featured

A native of Columbus and a fine arts graduate of Clark Atlanta, Amy Sherald was chosen as the official portrait artist of former first lady Michelle Obama. On the same week that the portrait was unveiled at the Smithsonian National Portrait Gallery, it was also announced that Sherald was awarded the High Museum's 2018 David C. Driskell Prize. (Andrew Harnik/AP)

Credit: Andrew Harnik