State cuts call center hours for Xpress bus, Peach Pass

The agency that oversees Georgia’s Xpress bus and highway tolling operations continues to scale back customer service amid the coronavirous outbreak.  BRANDEN CAMP/SPECIAL
The agency that oversees Georgia’s Xpress bus and highway tolling operations continues to scale back customer service amid the coronavirous outbreak. BRANDEN CAMP/SPECIAL

Credit: Branden Camp

Credit: Branden Camp

The agency that oversees Georgia's Xpress bus and highway tolling operations continues to scale back customer service amid the coronavirous outbreak.

On Monday the State Road and Tollway Authority announced its customer service call center hours would be reduced by an hour and a half, to 5:30 a.m. to 7 p.m. Usually the call center is open until 8:30 p.m.

The call center answers questions about the Xpress commuter bus system that operates in 12 metro Atlanta counties. It also handles inquiries involving Peach Pass accounts – the pass needed to use the region’s growing network of toll lanes.

SRTA said the temporary reduction in hours is a response to the impact of the coronavirus pandemic. Last week the agency announced it is scaling back Xpress bus service amid declining ridership. It also closed its walk-up customer service offices.

Peach Pass customers can get help at 1-855-724-7277 or at customerservice@peachpass.com.

Xpress bus customers can call 1-844-977-7742 or email customerservice@xpressga.com.

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