United Airlines will offer compensation to all passengers aboard Sunday’s Flight 3411 from Chicago to Louisville, Kentucky, the airline announced Wednesday.
“All customers on Flight 3411 from Sunday, April 9, are receiving compensation for the cost of their tickets,” the airline said in a statement.
The airline made headlines this week after passengers filmed and voiced outrage over an incident in which David Dao, a 69-year-old physician aboard flight 3411, was dragged off the plane after refusing to deplane. United Airlines officials had selected Dao as one of four passengers who would be re-accommodated on a later flight. United had fully booked the flight but needed to provide seats for four airline employees who needed to get to Louisville for work.
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The announcement about compensating passengers came the same day United CEO Oscar Munoz apologized on national television for the airline’s role in the incident.
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“This will never happen again,” Munoz said Wednesday on “Good Morning America.” “We are not going to put a law enforcement official onto a plane to take them off … to remove a booked, paid, seated passenger; we can’t do that.”
Munoz, who at one point described Dao as disruptive and belligerent, has released multiple statements apologizing on behalf of the airline.
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Credit: Scott Olson
Credit: Scott Olson
Editor’s note: A previous version of this story indicated that Dao and his wife were two of four passengers selected by the airline to be removed. Additional information from a April 13 news conference revealed that his wife was not selected.
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