Atlanta Gas Light is cautioning seniors about recent scam tactics. One involves customers receiving unsolicited phone calls from an individual who falsely claims to be a company representative. Among things to be on the lookout for, seniors should be wary when an individual becomes angry and says service will be disconnected if a large payment isn’t made – usually within less than an hour. Scammers will instruct the customer to purchase a pre-paid debit or credit card and call back to supposedly make a payment.
Other tactics include scammers duplicating a company’s upfront Interactive Voice Response system, so when customers call back, phone numbers provided by the scammer appear to be legitimate. Some also use caller ID spoofing to replicate a company’s customer service number.
Atlanta Gas Light will never call customers regarding their natural gas bill.
Any customer who suspects or experiences fraud or feels threatened during contact with an individual posing as a company representative, should contact police, and then the customer care center phone number listed on their bill.
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