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Water billing crisis in DeKalb will take years to fix

Hundreds of DeKalb County residents filled the Maloof Auditorium to a standing room only capacity on Oct. 6, seeking answers to high water bills. BRANT SANDERLIN/BSANDERLIN@AJC.COM
Hundreds of DeKalb County residents filled the Maloof Auditorium to a standing room only capacity on Oct. 6, seeking answers to high water bills. BRANT SANDERLIN/BSANDERLIN@AJC.COM
By Mark Niesse
April 28, 2017

The crisis of inaccurate and expensive water bills in DeKalb County is far from over.

While thousands of people are fighting their bills, it will take about three more years and tens of millions of dollars to correct the underlying problem.

The government plans to replace most of DeKalb’s 190,000 water meters, install new billing software, change out pipes, hire customer service representatives and more.

Meanwhile, residents say they're frustrated with the pace of fixing an issue that costs them time and money.

Please read the full story on MyAJC.com.

They hope they are getting closer to getting answers about high water bills.

About the Author

Mark Niesse is an enterprise reporter and covers elections and Georgia government for The Atlanta Journal-Constitution and is considered an expert on elections and voting. Before joining the AJC, he worked for The Associated Press in Atlanta, Honolulu and Montgomery, Alabama. He also reported for The Daily Report and The Santiago Times in Chile.

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