The report by Accenture LLP recommends spending $22.6 million over three years to upgrade everything from wireless networks to e-mail systems to technology that would allow residents to access county services. It recommends spending an additional $6.8 million per year to support IT operations.
The report follows two recent internal audits that found serious problems with IT contracts. But County Manager Dick Anderson said the consultant's report goes far beyond the issues covered by the audits. Instead, Anderson said the report provides a road map that will allow the county to use technology to improve customer service and improve the efficiency of government operations.