DeKalb eliminates backlog of held water bills

DeKalb County announced today that it had completed the process of review 37,000 water bills that have been held from normal billing since December 2016.

These bills, which represent about 19 percent of customers, went through a review process to verify their accuracy. The county has periodically announced updates on the backlog and in February said the number of held bills was down to 1,300.

CEO Mike Thurmond has not decided if customer whose bills were held will owe any back pay. He released a statement praising the process of returning customers to a normal billing cycle.

“Resolving the problems associated with water billing crisis is a major step toward restoring public trust,” Thurmond said. “Significant progress has been made to address the historic water billing challenges and rebuild confidence in the county’s water billing process.”

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