Cash-only nightmare before Christmas hits Kroger nationwide
Thousands of Kroger customers anxiously buying last-minute holiday dinner supplies and other items were faced with long lines on Christmas Eve afternoon when the grocer’s credit- and debit-card machines went down.
Kroger itself confirmed the incident about 2 p.m. “Our EBT system was down for a short period of time,” the Cincinnati-based retailer said. “It is now fixed and working properly.”
Kroger has more than 4,000 stores across the country.
Social media was awash with complaints.
the credit card machines aren’t working at Kroger it’s like World War Z in here right now
— Shea Serrano (@SheaSerrano) December 24, 2019
What Kroger’s in #Lexington looks like at 1 pm on Christmas Eve when the registers go down and only cash accepted. Guy who seemed to be in charge said it’s systemwide. But the computers started functioning correctly intermittently pic.twitter.com/TnBFhxRlAS
— Deedra Lawhead (@deedralawhead) December 24, 2019
Turns out there is a systemwide computer outage at Fry’s/Kroger stores nationwide! They are accepting cash only at the registers, although the system would come back online intermittently. It was a bit chaotic. #ChristmasEve2019 pic.twitter.com/wt0pU9ubW3
— Marc Martinez (@marcfox10) December 24, 2019
Customers were having to pay cash instead of using their credit cards.
So I’m at Kroger’s like a crazy person and apparently 5/3 systems are down nationwide and it’s cash or check only... pic.twitter.com/ZDpW7V0so6
— mike eisenmann (@MikeEisenmann) December 24, 2019
Credit system is down at Kroger. Lesson learned. Next time carry enough cash or a checkbook. pic.twitter.com/iJat3ri99b
— Mel (@mellymtz) December 24, 2019
The register just went down in @kroger and I’m officially over the holiday. Time to find another grocery store to fill another cart and waste another hour of my day. pic.twitter.com/PZwhPWFCRY
— tamara. (@tamjs_) December 24, 2019
Christmas 🎄 Eve chaos @Kroger @FrysFoodStores in #Glendale #Arizona tough day for computers 🖥 to go down. pic.twitter.com/iRrxJB4Uxn
— Darren Dedo (@DarrenDedoPhx) December 24, 2019
Apparently all the @kroger stores in this area have lost ability to take debit/credit cards. Good luck with your Christmas dinner 😂😂
— Rebel Elle™️ (@TheRebelElle) December 24, 2019
Shoppers: Bring cash or it's chaos after Kroger credit card machines are reportedly down nationwide https://t.co/6uXKkAKzRt pic.twitter.com/k1e2UkvM47
— IndyStar (@indystar) December 24, 2019
Others wound up leaving the store.
@kroger your credit card processing system is down on Christmas Eve, caused me and many others to have to put all groceries back and use a different grocery store #Newnan #Kroger #loyalcustomer #butnottoday
— Michael Hicks (@MichaelHicks66) December 24, 2019
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