The issues arose after Delta's new uniform rollout May 29 in spite of the company taking three years to develop the uniform collection, test it with 1,000 employees and make adjustments before the debut.
Delta in developing the uniforms worked with an auditor to visit supplier manufacturing facilities and fabric mills, and developed options including the 100% cotton and non-wool uniform pieces. Yet some issues still cropped up after the rollout.
“Since launch, we continue to actively source feedback and have already initiated conversations with any employee reporting an issue,” Delta said in a written statement.
The airline said it will change the apron to make the material softer around the neck area to reduce irritation.
The uniforms were designed by Zac Posen featuring a new ‘Passport Plum’ color and are supplied by Lands’ End. Delta said Lands’ End will replace items with faulty buttons.