Comcast apologizes for calling customer 'A--hole Brown'
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Maybe those utility bills shouldn't be auto-generated after all.
After several stories about poor customer service from cable company Comcast, comes this gem. Spokane resident Lisa Brown recently posted to Elliott.org a bill from Comcast after she canceled her family's service. Apparently, the employee that couldn't save the account was a little upset, and replaced her husband's first name, Ricardo, with a profanity: "A--hole" (it was spelled out.)
Brown says she canceled service to save money. When a retention specialist failed to persuade her to stay on as a customer, she was charged a $60 cancellation fee. After seeing her bill with the new colorful nickname, she complained to Comcast's communications staff.
"We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change," senior director of Comcast corporate communications Jenni Moyer told Yahoo Tech. "We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again."
According to the Mashable report, Comcast later offered Lisa a full refund for the two years she paid for the service.
