Parents upset after Toys R Us cancels orders; company hasn't refunded money

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Parents upset after Toys R Us cancels orders; company hasn't refunded money

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A general view of the exterior of a branch of the toy staore Toys R Us on September 19, 2017 in Luton, England. The company has struggled to compete against online traders such as Amazon and has announced that it has filed for bankruptcy protection in the US and Canada. The company has stressed that these actions do not expect any immediate impact on their European branches due to the company running the operations independently. (Photo by Leon Neal/Getty Images)

Parents in the Pittsburgh area are upset after their Toys R Us orders were canceled because of a website glitch.

The toys were purchased with coupon codes that either should not have have been made public or were flat-out frauds. 

A Washington County woman claims the company still hasn't given her her money back.

When she called Toys R Us, she says she was told the "codes" she entered were fraudulent. 

"What I was saying was it wasn't fair. They honored some of them, but at some point, they were like, ‘There's so many. No, we're not going to honor all of them.’ I don't know if I believe they were fraudulent codes either."

The woman admitted she knew the company didn't intentionally publish those codes, but she figured she'd try her luck with them while they were active.

Toys R Us has not released a statement on the issue.

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