She said: "At one point she said, 'What are you doing to me?' and nobody could hear because no one was even close enough... If somebody would have been close enough to hear, it could have been prevented."
She also told KOIN, "I think we need to have more detailed policies and rules when it comes to these children."
According to the teen's mother, American Airlines charged her a $150 "unaccompanied minor" fee for her daughter's flight. The company's website says that fee will "ensure your child is boarded onto the aircraft, introduced to the flight attendant, chaperoned during connections and released to the appropriate person at their destination."
A spokesperson for American Airlines said they've cooperated with investigators on this issue and are currently reviewing the lawsuit.
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