Q&A on the News

A: The crew with Atlanta-based CNN, for example, arrived with enough water and protein bars and basic medical supplies to get them through the first few days of reporting, spokeswoman Jennifer Dargan said. “Our teams are trained how to work and survive in perilous conditions,” she said.

Q: Why does Comcast need access to my Social Security number as a subscriber? — Gail Barr, Marietta

A: Cindy Kicklighter, manager of communications for the Comcast Atlanta Region, said the company does it for two reasons. One is authentication, so the company can confirm the identity of the person and confirm that the person is authorized to access and make changes to an account. The other is to facilitate a security check, depending on the suite of services a person wants, Kicklighter said. Although Comcast does ask, the company doesn’t require customers to provide their Social Security number to receive service, she said. Individuals who don’t want to provide their Social Security number can come into a payment center with another form of identification, such as a driver’s license or passport, or place a deposit in lieu of the credit check.

Lori Johnston wrote this column. Do you have a question about the news? We’ll try to get the answer. Call 404-222-2002 or e-mail q&a@ajc.com (include name, phone and city).

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