Part of the problem is that Peachtree City, despite its size, has no postmaster of its own. It shares one with Fayetteville (whom Fleisch called “unable or unwilling to address the ongoing problems”). Having no such priority male or female on site could be a big reason why customer service in Peachtree City has been lax. We’d order a replacement if we thought he or she would be delivered before Christmas.
In fairness, postal employees — like anyone else who must deal with the public daily — also find themselves on the receiving end of rude behavior. Years ago I was at the post office when a male customer at another counter started shouting at the clerk and made a derogatory racial comment to her as he stormed out. But before he could reach the lobby door, virtually every person in line behind him yelled back in a chorus of reproach.
Plus, a building that dreary can’t be a positive environment in which to work. Not even the steam coming from the customers’ ears can clean off those gray walls. It needs work: Fresh paint. Warmer lighting. Benches or chairs. Art. A parking lot that isn’t a hopscotch of cracked concrete. Even the U.S. flag out front got so worn it looked like a relic from Iwo Jima. It has now been replaced — a good omen!
Customers have been forwarding themselves to other postal locations, including branches in Tyrone and Senoia that, despite their smaller size, get higher marks for service.
Benjamin Franklin, our nation’s first postmaster general, once noted that “Well done is better than well said.” Let’s hope the efforts of our elected officials can help lick this problem.
If Peachtree City’s post office can regain prompt, friendly and reliable service, it would certainly get everyone’s stamp of approval.