Atlanta rolls out customer service initiatives

Atlanta Mayor Kasim Reed announced Thursday that the city had launched new efforts to improve the customer service experience for residents and visitors, including the city's first-ever customer service bill of rights, training for all employees and the implementation of a new 311 customer service number over the next 18 months. The new programs are coordinated by the city's Innovation Delivery Team, which is funded by a $3.3 million grant awarded to the city by Bloomberg Philanthropies last summer.