Atlanta Mayor Kasim Reed announced Thursday that the city had launched new efforts to improve the customer service experience for residents and visitors, including the city's first-ever customer service bill of rights, training for all employees and the implementation of a new 311 customer service number over the next 18 months. The new programs are coordinated by the city's Innovation Delivery Team, which is funded by a $3.3 million grant awarded to the city by Bloomberg Philanthropies last summer.
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