In addition to allowing people to text 911, Fulton County will automatically call back a number that dials 911 and is disconnected, including before anyone answers.
To text 911, users need a text-capable cell phone. Text messages should be brief and easily understood and should not include any abbreviations, emojis or slang.
The system cannot accept photos or videos and is only available in English, though other languages are in the works.
To text, enter “911” in the “To” field. The first text should contain the location, a brief description of the emergency and the type of help needed. The sender should be prepared to answer questions and follow any instructions received after hitting send.
“We are proud to have coordinated County-wide to bring this much-needed emergency communications tool to residents, businesses and visitors to Fulton County,” Barasoain said in a statement. “While this new texting service is available to the public, I want to remind everyone that calling 9-1-1 remains the most effective method to access emergency personnel.”