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Roswell unveils ‘Text to 911’ for emergency calls

Roswell has announced a “Text to 911” system in which people can text for help to the city’s 911 Center. AJC FILE
Roswell has announced a “Text to 911” system in which people can text for help to the city’s 911 Center. AJC FILE

Roswell residents can now use text messaging to call for help during an emergency, thanks to a “Text to 911” system announced by the city.

“If a caller is in a dangerous situation where they are unable to speak, such as an intruder in the home or a domestic violence situation, then Text to 911 would be an emergency lifeline,” said Melissa Alterio, director of the Roswell 911 Center.

However, Alterio said, speaking to a 911 dispatcher is still the fastest way to receive help – dispatchers will ask if they can call you – “so remember to call if you can, text if you can’t.”

To text 911, enter “911” in the “TO” field, text your exact address and type of emergency, and send the message. Use simple words and no abbreviations, emojis, pictures or slang. Promptly answer questions and follow instructions.

Officials also advise that a text or data plan is required to use Text to 911; texts to 911 will get a bounce back message if you’re roaming; texts have a 160-character limit, can get out of order and may not be received; and do not text and drive.