**Photos in and around Hartsfield-Jackson for general use with a DELTA** February 27, 2019 Atlanta - Concourse F, International Terminal, at Hartsfield-Jackson International Airport on Wednesday, February 27, 2019. More than six years since it opened, the international terminal at Hartsfield-Jackson International Airport still struggles with connectivity to the rest of the airport. People going between the international terminal and MARTA or the domestic terminal must still depend on shuttle buses. Arriving international travelers on Concourse E must still walk a distance to get to the international terminal. HYOSUB SHIN / HSHIN@AJC.COM
Photo: The Atlanta Journal-Constitution
Photo: The Atlanta Journal-Constitution

Delta takes No. 1 spot in airline quality ranking

Delta Air Lines took the No. 1 spot in an annual Airline Quality Rating based on its performance in 2018.

The ranking looks at on-time performancebaggage handling, customer complaints and denied boardings. It’s a research project by researchers at Embry-Riddle Aeronautical University’s Prescott, Ariz. campus and Wichita State University.

Atlanta-based Delta Air Lines improved in all four categories, rising from No. 2 in last year’s ranking to the top spot this year.

JetBlue, which has been flying to Atlanta since 2017, took the No. 2 spot.

Southwest Airlines, the second-largest carrier at Hartsfield-Jackson International Airport behind Delta, came in at No. 3.

In 2018, airlines overall had the lowest rate of bumped passengers, mishandled bags and customer complaints since the Airline Quality Rating started in 1991, according to the researchers.

“These results are very needed by the traveling public, given all the recent reports of airlines losing the confidence of key consumers,” said Brent Bowen, co-author of the report and professor of aeronautical science at Embry-Riddle’s Prescott campus, in a written statement.

Airline Quality Rating

Based on 2018 performance

1. Delta

2. JetBlue

3. Southwest

4. Alaska

5. Hawaiian

6. United

7. Spirit

8. American

9. Frontier

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About the Author

Kelly Yamanouchi
Kelly Yamanouchi
Business reporter Kelly Yamanouchi covers airlines and the airport.
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