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Chick-fil-A restaurants hit by outage, able to take only cash

Chick-fil-A restaurants around the nation were affected Friday by what the Atlanta company said was an outage involving a third-party payment vendor. The issue hit during the lunch rush for some.
Chick-fil-A restaurants around the nation were affected Friday by what the Atlanta company said was an outage involving a third-party payment vendor. The issue hit during the lunch rush for some.
By Matt Kempner
Feb 26, 2021

Chick-fil-A restaurants in Georgia and nationwide were hit Friday by a technology outage that prevented them from accepting anything but cash from customers.

The Atlanta-based company said the issue, which involved a third-party payment vendor, was resolved in about an hour and did not name the vendor. It said its restaurants are now processing payments normally.

The problem had impacted the chain’s ability to take credit or debit cards and, in some cases, limited processing of mobile transactions via Chick-fil-A’s app.

There are more than 2,600 restaurants in the chain.

About the Author

Matt Kempner is an award-winning journalist who seeks out intriguing twists about people and subjects beyond what the AJC might typically cover. A former columnist and editor, his past assignments have included business investigations, energy, the economy, entrepreneurs, big business, consumer spending, politics, government and the environment.

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