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Wells Fargo reports outages to online, mobile banking apps

Outages to Wells Fargo Online, Mobile Banking Apps
Feb 8, 2019

Customers attempting to access their Wells Fargo accounts online remained frustrated Friday as the banking giant continued to experience outages in online and mobile app services, KPIX reported.

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According to the bank’s social media accounts, the outage was reported just after 6 a.m. PT Thursday, the television station reported.

According to a tweet, Wells Fargo attributed the outage to a "power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance."

The bank apologized to customers on its social media platforms but service had still not been restored by Friday afternoon.

In another tweet, Wells Fargo said the glitch was not caused by "any cybersecurity event."

A similar issue to the bank's online services occurred Feb. 1, with Wells Fargo blaming "system issues," the San Francisco Chronicle reported.

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Whitney Wharton, a cognitive neuroscientist at Emory who focuses on Alzheimer’s disease prevention, said she would not be surprised if her National Institutes of Health research grant funding that was canceled and then reinstated this year is terminated a second time. “We are on this roller coaster, and it is literally impossible to plan,” Wharton said. “It feels like one step forward and then two steps back. And I still don’t know what to do at this point.” (Natrice Miller/AJC)

Credit: Natrice Miller/AJC

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