That experience is what will keep toy stores alive, said Riley Dugan, marketing professor at the University of Dayton.
“The emphasis should be on an experience,” he said. “If it’s just a big box store with lines and lines of toys, that’s going to be cool for kids but it won’t necessarily want to keep the parents coming back.”
And while Amazon continues to shake up all industries, including toys, the one thing it will never be able to do unless it opens a brick-and-mortar concept that would carry toys, is create some sort of entertaining experiential concept that keeps parents bringing their children back.
“If you can emphasize the shopping experience of maybe offering some kind of unique things associated with your store for children, I think that would really go a long way,” Dugan said.
Target is one of the retailers looking to absorb lost Toys R Us sales most aggressively, including using oversized Lego displays and interactive activity walks. It has more than doubled its options and added a quarter-million square feet to more than 500 stores.
Walmart also increased its in-store toy selections by 30 percent and its online toy assortment by 50 percent. The thousands of new and exclusive items are expected to make Walmart an even bigger destination for toys this year.
Though Toys R Us doesn’t have its own stores, Kroger will sell brands formerly exclusive to Toys R Us in Marketplace stores this holiday season through a partnership with Geoffries Toy Box, a division of Geoffrey LLC, which is a subsidiary of Toys R Us.
“We had the opportunity to bring some of these brands that we all know and love back to our stores and kind of bring Geoffrey home for the holidays,” said Kroger spokeswoman Erin Rholfes. “We’ve been really excited to see how everyone’s embracing Geoffrey’s Toy Box; I understand how sad everyone was when Geoffrey went away.”
Michaels craft stores also expanded their toy assortment and JCPenney added baby shops in Babies R Us’ absence.