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The Orlando Eye stopped due to technical issies, trapping 66 riders for about three hours Friday afternoon.
Orange County Fire Rescue crews who responded to the scene spent a little over an hour rescuing the 66 riders.
Fire officials said they were in communication with those on the ride and that no one was in distress.
Orlando Eye officials released a statement saying at about 3:45 p.m. the operating systems for the ride indicated a technical default with the system that monitors the wheel position.
The attraction is designed to automatically shut down if communication with the system is interrupted.
Around 6 p.m. Channel 9 crews watched as the ride began moving again.
A backup system was used that allowed capsules to be moved to the platform and opened manually, officials said.
As the gondolas reached the lowest level emergency crews used ladders to climb into the gondolas through the tops. They were then able to open the doors, allowing the riders to exit.
Orlando Fire Rescue officials said firefighters assisted guests with exiting the gondolas.
One woman told Channel 9 that she was in the ride for approximately two hours.
She said the air conditioning worked intermittently and that the capsules grew hot in the afternoon sun.
Fire crews left the scene around 6:45 p.m.
The attraction's website said the ride is temporairily closed and tickets that were already booked are valid for the next 30 days.
