After MoviePass introduced surge pricing earlier this month, many worried it would cause confusion.

Now, some MoviePass subscribers tell Business Insider the feature is too broad, with surge pricing happening on a weekday or when theaters are empty.

With MoviePass surge pricing, customers will pay a little more to see popular movies during peak showtimes.

The average surcharge is $3.43 per ticket, according to Variety.

Many have taken to Twitter to air grievances against the new policy.

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Julian Conley listens during opening statements in his trial at Fulton County Superior Court in Atlanta on Wednesday, Sept. 17, 2025. The 25-year-old is accused of fatally shooting 8-year-old Secoriea Turner in July 2020. (Abbey Cutrer/AJC)

Credit: abbey.cutrer@ajc.com