Langlois has a window of ten days before she will be forced to do it to be safe. Immediately after the incident, she says a JetBlue agent removed the man from the line, but she never saw him again. Agents wouldn't or couldn't give her any information on the dog or the owner.
But with the clock running out, she's hoping the airline will spare her the pain ahead, even if they can't undo what's been done already.
"She's like, 'There's nothing we can do. We can cover your medical bills but that's about it.' And then she provided me with a $50 voucher. Like, ‘I don't know if I'm ever going to fly again,’" Langlois said of the response she got from JetBlue's customer service representative.
Boston 25 News has reached out to JetBlue for an update on this situation earlier this week, and we were told they're working with Langlois to get to the bottom of this issue. So far, we haven't heard back.