One family is upset with their local hospital after they said it lost the remains of their stillborn daughter.

Mother Shadaria Whitfield told WKYC that she delivered her stillborn daughter at 6 months old Aug. 20. When their funeral director arrived at Mercy Regional Medical Center in Lorain, Ohio, they said the hospital repeatedly told him he had to come back, giving him unclear information.

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Whitfield said she and her partner Antron Robinson got a call from the hospital Aug. 26.

"They told me they believed (the remains were) sent to the laundry department, and they're sending their investigative team over there to search the place," Whitfield said, adding that she and Robinson were told their daughter's remains were "disposed of."

"Mercy extends its sincerest condolences to the family. We are deeply sorry for the additional distress arising from this incident," hospital director of marketing and communications, Jennifer Cakir, said in an emailed statement to WKYC. "Mercy deeply regrets the occurrence of this event and is working to remedy the situation. With profound empathy for the family's feelings, we are continuing to investigate all aspects of this matter. Though it does not alleviate the pain of this incident, we have implemented revised processes to prevent a recurrence."