Delta operations returning to normal after systems outage
UPDATE, 5:17 a.m. ET: The computer outage that delayed or canceled dozens of Delta Air Lines flights is fixed.
CEO Ed Bastian apologized to customers in a statement.
"This type of disruption is not acceptable to the Delta family, which prides itself on reliability and customer service," he said. "I also want to thank our employees who are working tirelessly to accommodate our customers.”
The airline said travelers affected by the outage were issued a "change fee waiver" for rebooking by Friday.
Delta also urged travelers to check the status of their flight at delta.com or on the Fly Delta App.
– The Cox Media Group National Content Desk contributed to this report.
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Delta Air Lines passengers who sent tweets to Delta’s account Sunday night, received a message that technical issues with the information technology system were causing delays.
The outage was first reported around 7:15 p.m. Sunday when the airline tweeted to customers about the issue.
“We’re experiencing technical issues impacting the operation," the carrier tweeted. "Our technical teams are working to resolve this as quickly as possible to minimize the impact to our customers. We apologize for any inconvenience our customers may experience.”
A captain told Channel 2 Action News the outage might last until 8:30 p.m. and could be extensive and just before 9 p.m. said delays would take at least another hour.
Delta spokesman Morgan Durrant said teams are working expeditiously to fix a systems outage that is causing departure delays for flights on the ground.
“Flights in the air remain unaffected,” Durrant said.
The airline apologized through its spokesman and asks those seeking updates to visit news.delta.com.
