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Atlanta cyberattack is still affecting these city departments

A week after a ransomware attack was made on Atlanta, some of the city’s departments are still significantly hindered in their ability to work as usual.

The city’s Department of Information Management learned Thursday morning of outages related to a breach against the city’s computer network and encrypted data. The ransom demand amounted to about $51,000.

The city says it hasn’t found evidence showing that customer or employee data has been compromised, but has encouraged everyone to take precautionary measures to monitor and protect personal information. 

Here’s a list of how city departments are still being impacted, according to updates posted on the city’s Twitter account Wednesday:

• The Municipal Court does not have the ability to process ticket payments — online or in person. All scheduled court appearances will be reset. Reset notices will be mailed.

• The Department of Watershed Management is still accepting water and sewer emergency service requests through Atlanta 311. However, no new water service requests are being processed. Water quality and maintenance have not been affected.

• Applications for new employment are suspended until further notice.

• The Department of Procurement website was not affected. No significant impacts on solicitations are anticipated. Contracts will continue to be processed and the department continues to work on gaining access to internal systems in order to issue purchase orders.


READ | City employees allowed to use computers after Atlanta hack

READ | Atlanta city computer network remains hobbled by cyberattack


• The Department of Parks and Recreation is manually reviewing permits and event applications. Customers can safely utilize the Department’s online system, iPARCs.

• The Department of Public Works is not experiencing operational impacts. Solid waste pick-up remains on schedule.

• The Department of City Planning is able to process permits and fees. Inspection assignments are slower, but operational. Customers can contact the Inspections Division at 404-865-8400 to schedule inspections.

• The Atlanta Police Department and Atlanta Fire Rescue have not been impacted; 911 is fully operational.


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