For three hours, an angry crowd of DeKalb residents pressed county leaders to do something about absurd water bills that at times exceed $1,000.

They demanded answers and complained about extreme bills during a tense town meeting Thursday night.

Residents said they couldn't understand how their government could charge them so much for a basic necessity, and then fail to provide adequate explanations when residents called a customer service line.

DeKalb commissioners and government employees apologized and pledged to improve, but many homeowners said they lack confidence that the problem will be solved.

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Derrick Byrd (left) and Joseph Roundtree load food into a car during a giveaway at New Birth Missionary Baptist Church on Saturday, Nov. 1, 2025, in Stonecrest. Gospel music played while volunteers sang, smiled and greeted each vehicle. (Ben Gray for the AJC)

Credit: Ben Gray for the Atlanta Journal

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(Photo Illustration: Philip Robibero / AJC | Source: Getty, Unsplash)

Credit: Philip Robibero / AJC