Multiple people have reported receiving an order of hollow mozzarella sticks this month, which is when the new product debuted nationwide.

It’s not clear how widespread the issue is, as others reported being satisfied with their order.

McDonald's has apologized for the hollow mozzarella sticks, according to a statement obtained by NBC News. The company believes the cheese melted out during the baking process, and it is working to correct the issue.

Check out the photos of the hollow cheese sticks below, posted on Twitter by disappointed customers.

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Travelers are seen checking in at the North Terminal at Hartsfield-Jackson Atlanta International Airport on Monday, Nov. 10, 2025. The airport experienced hundreds of flight cancellations over the weekend as the ongoing government shutdown continues to disrupt the aviation industry nationwide. (Miguel Martinez/AJC)

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Passengers wait at a Delta check-in counter at the Hartsfield-Jackson Atlanta International Airport domestic terminal on Friday, Nov. 7, 2025, the first day of the Federal Aviation Administration cutting flight capacity at airports during the government shutdown. (Arvin Temkar/AJC)

Credit: arvin.temkar@ajc.com