Survey: Airline customer satisfaction declines

Customer satisfaction with airlines has declined 2.7 percent in the past year, according to a new American Customer Satisfaction Index report.
The report, based on 12,172 surveys between April 2017 and March 2018, showed the decline after "a year of customer service crises and rising ticket prices," according to ACSI.

According to the index, the top-ranked airline was Southwest Airlines, followed by JetBlue Airways and Alaska Airlines tied for 2nd place.

Dallas-based Southwest is the second-largest airline at Hartsfield-Jackson International Airport, and JetBlue launched service to Atlanta last year.