The agency that oversees Georgia's Xpress bus system and tolling on metro Atlanta's growing network of express lanes has closed customer service offices amid the coronavirus outbreak.
On Wednesday the State Road and Tollway Authority closed its "walk-up service centers" in Atlanta, Lawrenceville, Locust Grove and Kennesaw. Those offices sold the Peach Passes needed to use the express lanes and provided services for the state's Xpress bus system.
The agency's customer service center remains open to take phone calls from customers. And customers can still buy Peach Passes, pay for toll violations and handle other transactions at the agency's web site.
“While we recognize that these changes may be inconvenient to some of our customers, we believe these operational decisions meet the needs of protecting the health and safety of our customers and SRTA employees and our goal of continuing to operate our services without major disruptions,” said Executive Director Chris Tomlinson.
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