On Thursday afternoon, nearly 40,000 customers have reported Xfinity/Comcast internet outages across the country Thursday, including in Atlanta, Chicago, Philadelphia, Houston and Denver.
The outages were reported on real-time service outage reporting site Downdetector.
Xfinity did not make an official statement about the outages, but via its official support account @ComcastCares, the company fielded several service requests and complaints about the outages.
Thank you so much from bringing this to our attention at the Comcast Digital Care Team via Twitter. We will be happy to help you with your service if you don't mind sending us a DM with your account information please! - PJH https://t.co/sJXooIWuaU
— ComcastCares (@comcastcares) January 23, 2020
The reported outages are primarily in affecting internet service, but there was a small number of cable outages, according to Downdetector. Customers reported that issues were related to DNS, domain name system, issues.
As of about 4 p.m. Thursday, there were still reports of outages in various parts of the country. However, a handful of customers said their service had been restored.
Wow, my Comcast Xfinity went down so hard that the app isn't even working on cell data
— Alan DeHaan (@Aulayan) January 23, 2020
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