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"The truth of the matter is, manufacturers owe a duty of care to consumers.

The specific duty you owe in consistency is your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.

As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle.

The loss I have suffered is of monetary and emotional significance."

Nestle has yet to comment on the issue, but the company previously wrote on Facebook that it tries "to reject the solid bars but, very occasionally, one or two will slip through" during the candy-making process.

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Ceudy Gutierrez reads a book to her 2-year-old son, Matias, at their home in Buford, GA, on Tuesday, Nov. 18, 2025. Ceudy Gutierrez is struggling to make ends meet for herself and her three young kids following her husband’s ICE arrest earlier this fall. (Miguel Martinez/ AJC)

Credit: Miguel Martinez-Jimenez