Business

Report: The Best Kitchen and Laundry Appliances for Customer Satisfaction

By Craig Johnson – Clark Howard
Aug 5, 2020
With more of us staying at home lately, the workhorses of our houses — large appliances — are getting more use. But who do you turn to for advice when you need to buy a new dishwasher or refrigerator?

You may ask your friends and family members, but that's a pretty small pool of data. For more than a decade, J.D. Power's Kitchen and Laundry Appliance Satisfaction Studies have tracked how thousands of customers feel about particular brands.

The latest reports are just out: the 2020 Kitchen Appliance Satisfaction Study and the 2020 Laundry Appliance Satisfaction Study. They analyzed how customers felt about 11 segments of major home appliances including:

Let’s first look at some of the top three results in each segment of the Kitchen Appliance Satisfaction Study, then move to the Laundry Appliance Satisfaction Study. The items were scored on a 1,000-point scale:

J.D. Power’s Top-Rated Kitchen Appliance Brands

Dishwashers

Over-the-Range Microwaves

Freestanding Ranges

Cooktops

Wall Ovens

French Door Refrigerators

Side-by-Side Refrigerators

Top-Mount Freezer, Two-Door Refrigerators

Now let’s look at how laundry appliances fared, according to customers.

J.D. Power’s Top-Rated Laundry Appliances

Front-Load Washers

Top-Load Washers

Clothes Dryers

See J.D. Power’s full report on the best kitchen and laundry appliances.

From the results of both of these studies, it’s clear that customers play favorites when it comes to brands — and so should you!

But the brand alone shouldn’t determine which appliances you buy. Here at Clark.com, we always want you to comparison shop for the best value.

If you're in the market for a washer or dryer, here is the best time and place to buy.

More Content From Clark.com:

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About the Author

Craig Johnson

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