Amazon's new home delivery service is being met with a great deal of skepticism.

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The company announced Amazon Key, a special lock that allows deliveries inside of a customer's home, in a Wednesday press release. Amazon Prime members can purchase an Amazon Key In-Home Kit, which starts at $249.99 and includes an Amazon Cloud Cam and a smart lock compatible with the new service.

Amazon Key not only offers in-home deliveries but also will eventually offer in-home services, such as cleaning and pet-sitting. Customers can use the Amazon Cloud Cam to watch the entries into their home.

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And while the service sounds cool enough to some ...

... others were quick to share their fears:

Others wondered how far the company is going to take its innovation:

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Ceudy Gutierrez reads a book to her 2-year-old son, Matias, at their home in Buford, GA, on Tuesday, Nov. 18, 2025. Ceudy Gutierrez is struggling to make ends meet for herself and her three young kids following her husband’s ICE arrest earlier this fall. (Miguel Martinez/ AJC)

Credit: Miguel Martinez-Jimenez