A 911 operator in Texas is facing charges after her surpervisors said she hung up on callers seeking help.
Crenshanda Williams, who has left her job at the Houston Emergency Center 911, is charged with two counts of interference with an emergency telephone call. If convicted she faces up to a year in jail and a $4,000 fine, KPRC reported.
According to court records, Williams received thousands of what are called short calls, or calls to the 911 center that last 20 seconds or less, from October 2015 to March 2016.
Buster Pendley told KPRC that Williams hung up on him when he called for help for his wife, who collapsed and lost consciousness in March.
Pendley said Williams answered his 911 call. He told her that he needed an ambulance for his wife, and Williams said "OK," then hung up.
The ambulance arrived after Pendley called a second time.
In another case, a man called to report a robbery in March. As Hua Li was trying to finish his sentence after the call was answered, he was disconnected.
Police said Williams was the person who answered the call and that she ended the call within seconds.
Li called a second time and got a different operator. By the time police arrived at the scene, the store's manager had been shot and killed.
In a third case, a security guard called to report two cars being driven recklessly. Police said Williams answered that call and that she stayed on the line after she ended the call. Police said she can be heard saying, "Ain't nobody got time for this. For real."
Police told KPRC that when they questioned Williams about the calls in June, she admitted to hanging up on calls that had not been connected because "she did not want to talk to anyone at that time."
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