Phone calls made by inmates at the Gwinnett County Detention Center have the potential to generate an estimated $902,400 in revenue over the next 12 months. Gwinnett Commissioners recently agreed to a request by the Sherriff’s office to provide inmate coinless and pay phone equipment from Securus Technologies, LLC.

This revenue-based service provides a way for inmates and division residents to place phone calls to family, lawyers, etc. from the Gwinnett County Detention Center. The county receives a 77 percent commission from phone calls and 50 percent commission from video calls.

The proposal was awarded to the highest scoring firm based on firm qualifications, ability of firm, equipment, software and service, references, and total commission.

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Atlanta Mayor Andre Dickens speaks next to Chief of Staff / Chief Policy Officer Courtney English during press conference to unveil the Neighborhood Reinvestment Initiative in the atrium at Atlanta City Hall, Tuesday, September 30, 2025, in Atlanta. (Jason Getz/AJC)

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