For the second year in a row, residential customers rated Georgia Power as a utility that’s “Easiest to Do Business With” according to a study by industry-leading analysts in the energy sector. The company was ranked among top utilities based on company reputation and outreach, communication, and customer and field service satisfaction in the 2020 Cogent Syndicated Utility Trusted Brand & Customer Engagement: Residential study from Escalent.
Using a “Customer Effort Index,” the study measured how easy it is for customers to obtain service, information and offerings from a utility. Satisfaction was measured against 140 electric, natural gas and combination utilities among 62,122 US utility customers. According to the study, residential utility customers get 90 percent of their satisfaction from the amount of effort required to do business with their utility.
“During these challenging times, we are striving more than ever to give our customers a great experience,” said Kevin Kastner, Georgia Power vice president of Customer Service. “As our state’s communities adapt during these unprecedented days, we are also adapting to keep the focus on our customers.”
To ease the burden that customers are facing during the COVID-19 pandemic, Georgia Power previously announced the suspension of all disconnections and will offer special payment plan options to assist with the recovery. The company also continues to offer around the clock service features including bill pay, energy usage monitoring tools, power outage reporting, payment information and history, authorized payment locations, rate plan options and more at www.GeorgiaPower.com and on the company’s free mobile app.
Residential customer service representatives are available to answer questions by phone at 1-888-660-5890 and via online chat.
Information: www.GeorgiaPower.com/Residential.
