Atlanta provides updates on city payments, late fees after cyberattack


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The city of Atlanta provided updated details on available services Friday, nine days after a ransomware attack was made on the city.

Status updates from the city are as follows:

Department of Watershed Management
• Water and sewer emergency maintenance service requests should be submitted by calling 311.

• New water meter sales have resumed at 72 Marietta Street. Payment is accepted by cash only.

• As meter reading and billing operations resume, some customers should expect to see higher than normal bills due to the additional days of water consumption included in the current billing cycle as a result of the delay in meter reading.

The following payment options are available:

• Water and sewer bill payments can be made in person at City Hall by check. Online payments and telephone payments are currently unavailable. Late fees will not be assessed until all payment options are fully restored and billing cycles return to normal.

• Customers are also able to pay their bill by mailing a payment to the Department at P.O. Box 105275, Atlanta GA 30348-5275; paying at Western Union or Walmart; using online bill pay through the customer’s bank or the drop box at City Hall, 68 Mitchell Street, Atlanta GA 30303 (leave checks or money orders at the drop box).

Municipal Court
• The Atlanta Municipal Court remains open and in-custody calendars are being conducted.

• Reset forms and change of address forms can be completed in person at the Court during normal business hours.

• Currently, the Court does not have the ability to process ticket payments (online or in person).

• Failure to Appear walk-in Court will not resume until systems are restored.

• Reset notices will be generated for defendants that have pending cases and will not be penalized during this time.

Public Safety
• There are no significant operational impacts to the Atlanta Police Department, Atlanta Fire Rescue Department and Department of Corrections. Public safety will not be compromised.

• 911 is operational.

Department of Public Works
• Solid waste pick-up is on schedule.

• No other operations are affected.

• ATL311 is operational. Residents and customers can still call and make service requests over the phone and through the ATL311 website.

Active service requests include: Trash, recycling, yard trimming, emergency traffic signals/signs, potholes, graffiti and other Department of Public Works services

• Code enforcement requests are still being processed.

READ | Emails show Atlanta received multiple alerts about cyber threats

READ | Kasim Reed repays $12k after AJC asks for his city credit card bills

Department of Finance
• Businesses will have until April 20 to pay their business license fees without penalty; late fees, until further notice, will not be assessed for payments received by that date. Once full payment is posted, an official business license will be mailed to the address of record within three to five business days.

Business license operations are impacted in the following ways:

– The online payment and license renewal platforms are inaccessible;

– The portal used to create an electronic version of a business license is inaccessible.

Business license payments can be mailed or made in person at City Hall by cash, personal check or credit card. Mailed payments should include the business license number and go to the Office of Revenue, Attn: Business Licensing, 55 Trinity Avenue SW, Suite 1350, Atlanta, GA 30303.

Department of Procurement 

• No significant impacts on solicitations are anticipated.

• Contracts continue to be processed and purchase orders are now being issued and approved.

Department of City Planning
• No significant operational impacts at this time.

• The department is able to process permits and fees. They are also conducting inspections.

• Department processes, including inspection assignments may be slower than normal, but are fully operational.

Department of Human Resources
• Applications for new employment have resumed.

Department of Parks and Recreation
• No operational impacts.

• The department is manually reviewing permits and event applications.

• Customers can safely utilize the Department’s online system, iPARCs.

Department of Aviation
• No operational impacts.

• Public wifi has been disabled out of an abundance of caution.

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