After backlash from some of its most loyal frequent fliers, Delta Air Lines has opted to take a different approach in tightening access to its Sky Club airport lounges.
Atlanta-based Delta last week announced it would restrict Sky Club members’ access to the lounges to within three hours of departure, and would stop allowing club visits after arrival at destination. The plan was part of an effort to reduce crowding in the clubs as more travelers take to the skies.
The airline still plans to implement the three hour limit June 1. But Delta said it will not restrict access to clubs to members after they arrive at their destinations, as previously announced.
The clubs offer more spacious and comfortable seating compared to busy concourses, and some business travelers use them as a quiet place to work or unwind in between meetings and travel.
“We heard your feedback in response to the updates, including that some customers want to visit a Club to refresh after landing or to recharge ahead of a meeting,” Delta Sky Club managing director Claude Roussel wrote in a memo to customers. “We value your input — and we’ve acted on it.”
@Delta I’m a huge fan. Long time SkyMiles medallion. The upcoming proposed policy changes to the Skyclub access are horrible for business travelers who depend on having access for work even after arrival. Please reconsider.
— Dan Marks (@WDanMarks) May 4, 2022
It costs $545 for a one-year Sky Club membership. Those with certain credit cards such as an American Express Delta Reserve credit card, which has a $550 annual fee, also can use Sky Clubs.
So @Delta just made it not worth it to continue being a member with their arrival skyclub change, are any airlines good for a jfk/sfo diamond level passenger to switch to
— Jay Z (@jayzalowitz) May 5, 2022
Delta’s reversal comes after an outcry from some Sky Club users in response to the restrictions.
That’s just terrible. I legit need that arrival access to Sky Club even when I’m flying home. Spending an hour just sitting in a quiet corner to relax before a drive home is important for sanity after long flights. I guess time to look at going back to United.
— Qasim (@hashtaginfosec) May 4, 2022
Delta said Thursday that arriving customers with Sky Club access will continue to be able to visit the clubs upon arrival at their destination, as they do today.
The adjustment was welcomed by Sky Club customers.
Giving credit where credit's due: @Delta just announced they're reversing this decision after public outcry. I'm shocked they actually paid attention & listened, so props to them on that #CustomerExperience
— Brad Orego (they/he) (@bradorego) May 12, 2022
Roussel also wrote in the memo: “As we continue to see increased volumes in our Clubs, we are working hard to support our service teams and add more ambassadors to ensure the best Delta Sky Club experience that you have come to expect and deserve.”
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