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UPS launches new package tracking service

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May 11, 2016

UPS announced it is adding a new feature to its My Choice service that allows customers to track the progress of certain deliveries on a live online map.

The new “Follow My Delivery” feature allows tracking of UPS Air and UPS Worldwide Express packages on a map while en route on the day of delivery. Customers expecting those types of deliveries who are UPS My Choice members will get an e-mail on the day their package is scheduled to arrive, with a link to view a live map. The package location information will update every 2 to 3 minutes, according to UPS.

UPS said it plans to add the feature to more services in the future.

My Choice is a service UPS launched in 2011 that is part of its mobile app and gives customers customized shipment notifications and allows them to re-route packages for a fee. There are now 22 million My Choice members, according to UPS.

About the Author

As business team lead, Kelly Yamanouchi edits and writes business stories. She graduated from Harvard and has a master's degree from Northwestern.

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