After placing her order and not hearing the barista ask for her name, the shift supervisor, who is only referred to as Melissa, talked to her with a "bad attitude" and also started to yell.

Watch as she is caught on cell phone camera, yelling at Chen to get out and refusing to let her pay - as well as accusing Chen of trying to steal a cookie straw.

The supervisor ordered Chen to leave the store and never return. When other customers defended Chen, the supervisor began yelling at them.

But it looks like it's the supervisor who will not be returning. She has been fired, according to a Starbucks spokesperson.

The company has offered Chen a $100 gift card.

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Postcard depicting the predecessor to Hartsfield-Jackson Atlanta International Airport: Candler Field, c. 1927. The city signed a lease with Asa Candler to open the airfield in 1925. (Kenan Research Center at the Atlanta History Center)

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Managing Partner at Atlantica Properties, Darion Dunn (center) talks with Atlanta Mayor Andre Dickens during a tour following the ribbon cutting of Waterworks Village as part of the third phase of the city’s Rapid Housing Initiative on Wednesday, Dec. 3, 2025.
(Miguel Martinez/AJC)

Credit: Miguel Martinez-Jimenez