Delta No. 3 in ranking of airline quality
Delta Air Lines ranked third in an annual ranking of airline quality, according to a new report Monday.
The Airline Quality Rating by researchers at Wichita State University and Embry-Riddle Aeronautical University put Virgin America in the top position for overall airline quality. Hawaiian Airlines took the No. 2 spot.
Atlanta-based Delta moved up one spot from its No. 4 position last year.
“Delta is an excellent example of a merger that declined in performance and systematically has clawed its way back to a new high level of quality performance,” said researcher Brent Bowen, dean of the College of Aviation at Embry-Riddle’s Prescott, Ariz. campus, in a written statement. “This shows that if an airline commits to improving their AQR rating, they can do it.”
About the Author
As business team lead, Kelly Yamanouchi edits and writes business stories. She graduated from Harvard and has a master's degree from Northwestern.
