Business
Business

Delta launches redesigned website, encounters glitches

By
Nov 12, 2012

Atlanta-based Delta Air Lines launched a dramatic overhaul of its delta.com website on Saturday, but the redesign led to some technical problems and customer frustration.

In the airline’s first major website redesign since 2010, the aim was to give travelers “a highly personalized online experience that makes travel with Delta easier and more enjoyable than ever,” according to Delta on its website. New features include a personal dashboard, a private Delta profile, a trip map and an online “wallet” with itemized receipts from trips.

But some Delta customers have complained in online discussions and elsewhere about glitches in the new website, including problems logging in. Delta said it is making “continuous progress” on fixing problems with the website.

About the Author

As business team lead, Kelly Yamanouchi edits and writes business stories. She graduated from Harvard and has a master's degree from Northwestern.

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