Comcast launches “Tech ETA” to improve service call issues

In an effort to boost confidence in service hook ups, Comcast announced Monday it has launched a new notification in its app to let customers know when a technician is on the way.

Called “Tech ETA,” the notification will provides the cable giant’s customers with a name and picture of the technician as well as a 30-minute window in which the worker is expected to arrive. The notification will be in the “my accounts” section of Comcast’s app.

“We’re working hard to improve the customer experience, and this is one of the many ways we want to help make our customers’ live easier,” the company said in a release.

The cable industry has generally had the worst customer service scores in the nation, including issues related to long wait times for technicians for in-home service calls.

About the Author

The AJC Interview: Rivian CEO RJ Scaringe on the EV maker and its future

The CEO told the AJC editorial board that the need to ramp up production is why Georgia is such a critical part of Rivian’s plan to rival Tesla.

2h ago

‘Big, beautiful bill’ passage dims outlook for Georgia’s clean energy sectors

Georgia has been one of the top states for solar and electric vehicle manufacturing investment. Some warn that's at risk after passage of the "one big, beautiful bill."

Analysts warn Georgia Power bills will rise if PSC approves data center buildout

Analysts are warning Georgia Power's residential customers could see monthly bills jump $20 or more if state regulators approve the company's planned data center expansion.

The Latest

Credit: TNS

In the market for a luxury vehicle? You might reconsider Lincoln.

Beyond the odometer: What matters most in a used car

Why your car’s safety tech needs maintenance, too

Featured

Credit: arvin.temkar@ajc.com

Analysts warn Georgia Power bills will rise if PSC approves data center buildout

Analysts are warning Georgia Power's residential customers could see monthly bills jump $20 or more if state regulators approve the company's planned data center expansion.

GHSA suspends 39 Gainesville football players for brawl that ended playoff game

The Gainesville-Brunswick game was discontinued with 1:57 left in the third quarter when the fight began. Gainesville was leading 42-0.

2h ago

Here’s when metro Atlanta interstates will be busiest this holiday week

Experts say more than 2 million Peach State residents will travel by car for Thanksgiving.