Comcast launches “Tech ETA” to improve service call issues

In an effort to boost confidence in service hook ups, Comcast announced Monday it has launched a new notification in its app to let customers know when a technician is on the way.

Called “Tech ETA,” the notification will provides the cable giant’s customers with a name and picture of the technician as well as a 30-minute window in which the worker is expected to arrive. The notification will be in the “my accounts” section of Comcast’s app.

“We’re working hard to improve the customer experience, and this is one of the many ways we want to help make our customers’ live easier,” the company said in a release.

The cable industry has generally had the worst customer service scores in the nation, including issues related to long wait times for technicians for in-home service calls.

About the Author

Norfolk Southern and Union Pacific shareholders OK merger. Here’s what’s next.

The proposed mega-railroad company would be headquartered in Omaha, Nebraska, sending anxiety through the company's Atlanta ranks, where Norfolk Southern is based.

Design firm chosen to turn Midtown Atlanta eyesore into high-profile park

The look and feel of a planned public park in Atlanta’s largest high-rise district is soon going to take form.

Atlanta area home prices fell in October with steep declines in some places

Metro Atlanta's median sales prices dropped in October as more inventory is on the market.

The Latest

Credit: Special

Beyond the odometer: What matters most in a used car

Why your car’s safety tech needs maintenance, too

OPINION

Saying goodbye to the Porsche 718 Cayman — for now

Featured

Credit: Bloomberg via Getty Images

Prosecutor takes helm of Georgia case against Trump. But will he move forward?

A veteran Georgia prosecutor will decide the fate of Fulton County District Attorney Fani Willis' election interference case against Donald Trump and his allies.

With some solar power tax breaks expiring, Georgians rush to catch the sun

Georgia solar installers say they’re seeing a surge of customers trying to install rooftop solar systems before federal tax credits go away at the end of the year.

‘Automatic for the People’: Weaver D’s still bonds Athens as era nears end

After feeding everyone from R.E.M. to Brian Kemp, and coining a phrase that went global, Dexter Weaver is preparing to close his storied Athens soul food restaurant.