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Airline satisfaction ratings

Delta and most of the big airlines in its category still scored lower than all of the airlines in the low-cost carrier category, including Southwest Airlines and AirTran Airways.

Credit: Bob Andres, bandres@ajc.com

Credit: Bob Andres, bandres@ajc.com

Delta and most of the big airlines in its category still scored lower than all of the airlines in the low-cost carrier category, including Southwest Airlines and AirTran Airways.
May 15, 2013

Index scores on a 1,000-point scale

Traditional carriers

  1. Alaska Airlines 717
  2. Delta Air Lines 682
  3. Air Canada 671
  4. American Airlines 660
  5. United Airlines 641
  6. US Airways 630 

Low-cost carriers

  1. JetBlue Airways 787
  2. Southwest Airlines 770
  3. WestJet 714
  4. Frontier Airlines 708
  5. AirTran Airways 705
Source: J.D. Power & Associates 2013 North American Airline Satisfaction Study, published by J.D. Power & Associates
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