Business
Airline satisfaction ratings
Delta and most of the big airlines in its category still scored lower than all of the airlines in the low-cost carrier category, including Southwest Airlines and AirTran Airways.
Index scores on a 1,000-point scale
Traditional carriers
- Alaska Airlines 717
- Delta Air Lines 682
- Air Canada 671
- American Airlines 660
- United Airlines 641
- US Airways 630
Low-cost carriers
- JetBlue Airways 787
- Southwest Airlines 770
- WestJet 714
- Frontier Airlines 708
- AirTran Airways 705
